Pill Pal Help Center & Contact Support
Your official destination for support, troubleshooting, and AI-powered healthcare assistance.
Our Support Philosophy
At Pill Pal, our mission goes beyond technology — we are dedicated to making AI healthcare accessible and trustworthy.
Clarity
Simple, educational answers.
Accuracy
Verified healthcare best practices.
Empathy
We listen to every user.
Common Support Topics
How do I begin using the Pill Pal app?
Open the app → Upload photo or enter text → Select language → Tap “Identify Medicine”.
The app is not recognizing my image correctly.
Ensure the image is well-lit, focused, and shows full label. Use text input as backup.
Can I get results in my native language?
Yes! Supports Hindi, Tamil, Bengali, etc. Switch back to English for verification if needed.
Audio playback not working?
Check volume, internet, and app permissions. Restart app if needed.
Is my uploaded data safe?
Yes. End-to-end encryption. No permanent storage. GDPR & HIPAA compliant.
App feels slow or crashes?
Use stable Wi-Fi, update app, clear cache. We auto-optimize with Gemini AI.
Troubleshooting Guide
| Problem | Possible Cause | Solution |
|---|---|---|
| Image not uploading | Poor connection | Reconnect or compress image |
| AI not identifying | Blurry image | Retake photo or use text input |
| No results | Empty fields | Fill image or text input |
| Audio missing | Permission denied | Enable audio in app settings |
Contact Channels
Feedback & Feature Requests
Your ideas help us build a smarter, safer AI. Suggest features or report bugs:
Submit FeedbackOur Promise
The Pill Pal Help Center is more than support — it’s an extension of our mission: accessible, accurate, and ethical digital healthcare.
Your health questions deserve clarity.
Your medicine deserves accuracy.
And you deserve support that truly listens.